Contact Management made easy – “Boost your CRM”

• #1: Make sure that contact data can be gathered thoroughly via all channels. In your online channels you can use webforms for doing so. Contact forms help to collect detailed contact data and enable an efficient follow-up procedure. Make sure that data will be automatically transmitted and stored in your database after someone clicks on the send button of your webform – this avoids manual data maintenance and data loss.
• #2: Ensure that contact data stored in your database are automatically displayed with every call for being able to provide individual customer service. It is essential that contact data can be added and updated even during phone calls.
• #3: Make certain that information out of emails, meetings and other customer touchpoints can be directly stored in your database, even on the go, to guarantee a complete contact history.
• #4: Use your contacts! Target and inform them about new products, services and promotions using extended email and newsletter functionalities. Make sure that the tool immediately provides extensive email statistics (e.g. who is clicking on which specific link, etc.) for successful follow-up activities and sales pitches.

Efficient contact management not only means storing and maintaining contact data, but rather using them successfully in all coporate activities to strenghten existing business relationships and drive word-of-mouth-distribution.

Are you looking for an efficient contact management solution? – We provide the whole package for you!

• Using our solution, contact management starts with the detailed collection of data via diverse channels (e.g. contact form on the hompage, phone call, email, etc.). Create individual online forms (e.g. contact forms, newsletter forms, etc.). All transmitted data are immediately stored in Dynamics CRM / Dynamics 365.
• Additionally, you can manage and maintain all your potential and existing customers, contacts, leads, companies, suppliers, etc. including the whole contact history (all emails, phone calls, appointments, documents, etc.) across the whole company for you and your colleagues – no matter when and where.
• Using our extended email functionalities, you can send targeted, personalized mass emails and newsletters to your contacts, leads and companies. You can see immediately who is reading them and who clicked on which specific link for successful follow-up activities and sales pitches.
• Use our solution to connect your contact database with your phone system and see all stored contact data, connected service cases, documents, etc. with every call in a pop-up window on your PC. Access the data via 1 click and search for contacts, leads and companies directly out of the pop-up window without the need to open your database.

Are you interested? Contact us! We are looking forward to hearing from you!